What to Do if a Driver’s Load Doesn’t Appear on Their Settlement

1. Check for Earnings:
   Verify if there are any earnings associated with the load.
2. Confirm Driver Pay Setup:
   Ensure the driver’s pay is properly configured.
   Navigate to: Setup → Users and Permissions → Driver Profile → Driver Pay Setup.
3. Assign the Route to the Driver:
   Make sure the route is assigned to the driver.
   To do this:
   • Go into the Load Form
   • Select Driver and Equipment
   • Click the green Assign Route button.
4. If you have done these three steps please reach out to MYSTC support.